FAQs

1. What is the best way to contact you?

For any queries regarding our product pricing, website, or quality issues and damages please email us at thatarttgirl@gmail.com. We are available from Monday to Saturday from 9 am to 6 pm.

2. Do you have a physical store?

No, we are online only but we deliver everywhere across India. 

3. How can I stay updated about promotions?

We do frequent posts on Facebook, and Instagram and also occasionally send newsletters regarding new product arrivals and active promotions. The easiest way to stay in touch is by following us on Instagram.

4. What are your terms and conditions?

For a detailed list of our terms of use, return policy, shipping policy, warranty policy or privacy policy, please click here.

5. What if I am facing issues paying online?

If you are facing a payment issue during the checkout, try again after a couple of hours and if you are still not able to complete the transaction online, please contact us via our live chat or drop us an email at thatarttgirl@gmail.com and we will help you navigate through it.

6. What is your Return and Exchange Policy?

For a detailed explanation of our return policy, please click here.